Free Shipping Worldwide!

FAQ

Most frequent questions and answers

Can the Pure Litter Mat trap the crystal litter?

Definitely, the holes of the special honeycomb design of your Pure Litter Mat are huge and deep enough to trap every type of litter, including crystal.

Does the Pure Litter Mat absorb urine in case of an accident?

No, the mat is actually waterproof and prevent urine from soaking into the material. In case of an accident, the urine will stay between the base and top layer for easier cleaning.

Next, simply hose it off or rinse it in the shower to perfectly clean it. If you need to, you can still put a pee pad inside to absorb urine.

Is this safe and comfortable for tender kitten paws?

Yes, it is.

The top layer of your Pure Litter Mat is made from a foam material gentle to your kitten paws and your sensitive feets. Your cat can jump out of the box, and you can step on it without any fear.

Is the mat BPA and phthalate free?

Absolutely!

Your Pure Litter Mat is completely BPA and Phthalate free.

Considering your families‘ health and safety, we exclusively use the new EVA non-toxic material.

Can I put my Pure Litter Mat in the washing machine?

We don’t advise you to wash your Pure Litter Mat in the washing machine as it may deteriorate the sewings of your mat, as well as your washing machine.

To clean your Pure Litter Mat, simply wash it off in your shower or bathtub using mild soap, rinse it very well and hang it up to air dry. If the weather is permitting, you can also wash it outside with your garden hose and let it stand up to drain for a faster dry.

Some rubber-backed items (rugs or standing pads) will discolor linoleum flooring after sitting for a long time. Will it happen with my Pure Litter Mat?

No, the basal layer of your Pure Litter Mat is not rubber-backed but made of foam material and will not discolor your linoleum.

Customers report keeping their Pure Litter Mat more than 6 months on their linoleum, without any damage.

How long will my order take to be delivered?

After placing your order, it will be processed by our fulfillment team. This process takes 1-3 days to complete.

Once your order has been shipped out, we will forward you a tracking number via the email you’ve provided when placing your order.

Delivery time depend on your location and will take up to 10 – 20 business days:

  • North America: 7-15 business days
  • Europe: 7-15 business days
  • Australia: 10-15 business days
  • Asia: 15-20 business days

* Please note that shipping in Holiday season would take 5 – 7 business days more than usual.

Since an order needs up to 3 weeks to be delivered, please don’t reach out to us if that period has not passed.

How to track my order?

You will receive an email as soon as your order will be dispatched! 

In this email you will find your tracking number as well as an estimated delivery date.

To track your order simply put the tracking number provided into Pure Litter tracking app.

How can I pay for my order?

We offer safe shopping and accept payment via PayPal, Credit card, Debit card, MasterCard or VISA. Therefore, you can select the most suitable one for you.

What about taxes?

All our prices are tax-inclusive, and shipping is free worldwide.

How to place an order?

Congratulation, you’re only 3 steps away from your new Pure Litter Mat.

  1. First of all, visit our store at: https://pure-litter.com/
  2. Then click on the big blue button “Buy Now” and choose your Pure Litter Mat.  Once you have chosen your new Pure Litter Mat, click on “Add to Cart” and you will be redirected to your cart.
  3. Then click on “Checkout” and fill in your information and pay.

That’s it! Very easy.

How to edit/cancel my order?

Pure Litter allows up to 24 hours for customers to cancel there order or change an address.

To cancel your order for what ever reason please contact our support staff at help@pure-litter.com

All cancellations will need to take place within 24 hours of purchase, after this time-frame the order will begin processing and shipment.

What if I received a defective/damaged item?

We always try to bring the best quality product to customers.

If you received a defective/damaged item, please kindly contact us by sending an email to help@pure-litter.com, tell us about your problem and don’t forget to attach photos/videos which can clearly show the problem.

Can’t find the answer you were looking for? Contact us at: help@pure-litter.com

Or, simply use our contact form.

×

Cart